Meta Description: Your internet may be down due to a natural disaster, maintenance work, or outdated hardware. Learn how to fix all these problems in this blog.
Due to the recent technological progress internet outages do not happen frequently. However, at times, you may experience that your internet is not working properly. In such a case, you may get angry at your internet service provider but they may not be the reason for the outage. I seldom encounter internet issues from what Spectrum offers. In most of the cases, I resolve the problems myself. So it really matters which ISP you subscribe to.
However, if a problem does arise, worry not. There are a ton of easy fixes to take care of the situation yourself. This blog is about the different reasons an internet outage can occur and what you can do to fix them.
What Causes an Internet Outage?
There are several reasons an internet outage may occur. It may be due to a natural disaster or due to network congestion. Following are some of the reasons your internet may stop working altogether.
Network Congestion at Peak Hours
The most common reason for an internet outage is network congestion at peak hours. A lot of people are using the same internet connection during the night time and this huge amount of traffic on the network causes the connection to slow down or fail altogether. This usually occurs when people are streaming their favorite TV show during the night. It may also happen during election days as a lot of people are interested to get real-time updates on the development. During such times, sadly, the only thing you can do is be patient. However, if you are the subscriber of a reliable ISP you may not encounter such issues due to good bandwidth and latency speeds.
At times your modem or router may not be working properly. Even your network cables may be damaged. As a result, they may not be able to transmit or receive data at all. Therefore, you may not be able to access the internet. Change the router, modem, or wires after confirmation that they are malfunctioning to get your internet up and running again.
Humans cannot stop natural disasters from occurring. A tornado or a flood may damage the network in a nearby area cutting off the transmission of the internet to your home. In such a case you don’t have to worry since the ISP will work to restore the condition to normal. They may even notify their users on social media.
At times your internet service provider company may need to cut down the internet supply for a short period for maintenance work. They may be installing a new, faster, internet line. Make sure to check their social media to find any such updates. Such work doesn’t take more than a few hours to complete.
Another reason that your internet may slow down or fail altogether is hacking attempts. A hacker may try to forcibly hack into your computer. Due to their attempts to hack your data, your internet may slow down for you, but not for them. They may be using your internet to download your files to their computer. To prevent such a thing from happening, it is wise to install a firewall and a good antivirus.
What You Can Do About It
There are various fixes that you can apply before you call your ISP’s customer service helpline. Once you apply all these fixes, feel free to call them to inform them that the internet connection is still not working despite the fixes.
Check if You Have Paid the Bill
The first thing to check is if you have paid the internet bill or not. There is every possibility that your internet service provider has cut off your connection for the time being due to the non-payment of the bill. if you haven’t yet paid your bill, will make sure to pay it now.
Restart Your Modem
Make sure to restart your modem/router if the internet is not working and you’ve already paid the bill. Restart the device and wait for 30 seconds. Wait for a few minutes before it’s working properly to check if the internet is back to normal. Hopefully, this simple fix will restore your internet connection.
Reduce the Number of Users
If the internet is not working despite the fact that you have restarted the modem/router then reduce the number of users connected to it. This will help to reduce the load on the network and it may start working smoothly again.
Update the Firmware
You can also try updating the firmware of your modem/router. Check if an update is available. If it is then, install it immediately and your internet will be working fine again.
If none of the above works, then make sure to call your internet service provider and inform them. They will inform you if this is due to a natural disaster or not. Otherwise, they will register a complaint and try to resolve the matter at their earliest.
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